Warranty Policy

For warranty service on covered defects during the warranty period, please raise a complaint by call on support number or mail us on register mail id. Warranty on all Boston Levin products sold in India, will be fulfilled by SHALIKA ENTERPRISES PRIVATE LIMITED.

The Boston Levin customer service team reserves the right to make final decisions for all warranty claims and replacement or same color preference. The company may replace the product with an equivalent new or refurbished product preferably with same color depending upon stock availability

Boston Levin is the importer on record in India and is liable for servicing or replacing the products within the warranty period. Customers can write to Complaint@boston-levin.com for their warranty related queries.

All Boston Levin products and accessories sold via authorised channels and sellers are covered by a manufacturer warranty. Please check the table below for warranty coverage details for your products and accessories. Boston Levin

*The charging cables supplied with the Boston Levin products is not under any warranty
**Boston Levin Sound Bars are eligible for onsite warranty service

Boston Levin Warranty Guidelines:

The Boston Levin warranty is only applicable to the first purchaser of the Boston Levin products and is non- transferable.
The warranty services are limited to repair or replacement of the product depending upon the product category and is at the sole discretion of Boston Levin.
Warranty services of Boston Levin can only be availed by presenting a valid proof of purchase by the customers.
Customers can visit the Boston Levin support page to register a warranty service request via multiple modes depending on their residence pincodes. The modes of service offered to the customer is at the sole discretion of Boston Levin.
Boston Levin warranty applies only for manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions as mentioned in the manual and the purpose for which the product was designed.
Boston Levin warranty coverage shall only be limited to provide repairs and solutions of the fault reported. In case a replacement is provided, it will be fulfilled with an equivalent performance device only, with or without packaging & accessories.
Boston Levin shall not cover any claim or compensation for inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal and/or commercial loss, compensation for mental agony, anxiety, etc.
Boston Levin will make every effort to carry out repair/replace at the earliest to its customers, in cases of delays due to uncontrollable scenarios, we are under no obligation to do so in a specified period of time.
Boston Levin Warranty is not applicable for the following instances:

If the Boston Levin product is not used/handled as per the manual comes with the product at the time of purchase.
If the Boston Levin products presented for warranty support are more than the warranty timespan mentioned above from the date of purchase mentioned in the proof of purchase. For certain product categories, support services shall be provided on chargeable basis as out-of-warranty cases
If there are any damage to the product due to customer abuse, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, liquid spillage of any kind on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use and defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.
Any issues related look and feel, colour, intentional physical damage, low sound quality due to the accumulation of dust and dirt, deterioration of the aesthetic components due to regular wear & tear and usage.
Boston Levin products purchased from unauthorised sales channels and unauthorised sellers.

(Expected Warranty Complaint Resolution time is 0-7 business days)

Note: For any existing warranty replacement related issue please revert on the mail received from Boston Levin on your registered email to get a quick resolution.

For Warranty And Product Related Queries:

1800 3130 215